New Patients

Our NHS list is currently full, but we are accepting new Private & Denplan patients.

We currently have a promotion on with 10% off your initial examination.

Terms & Conditions for this offer:

• To claim, just mention the 10% offer when booking your appointment.
• Offer can be withdrawn at any time & is at the discretion of Charles Street Dental Surgery.
• Only applies to the initial private examination fee.
• Can only be claimed once per person, and only by people who have not previously been a patient of the Practice.
• Cannot be used in conjunction with any offer.
• A deposit will be taken for the appointment at time of booking. If the appointment is missed, or cancelled with less than 24-hours’ notice, this will be retained by the practice in line with our policy on missed appointments.

If you are seeking to register as an NHS patient, Cardiff and Vale Local Health Board now have a Centralised Waiting List. Applications to join this list can be made by email, through a website, or by telephone – contact details can be found below. Please note that as of December 2023, there were approximately 23,500 patients already on the list, & it grows by net average of 1,057 per month, so there is likely to be a considerable delay before you are allocated to a practice, which could be anywhere in Cardiff & Vale.

Centralised NHS Waiting List contact details:
Online:
https://cavuhb.nhs.wales/our-services/dental-services/general-dental-services/

Email:
[email protected]

Telephone:
0300 10 20 247

This is also the telephone number to use if you have an urgent dental problem and would like NHS care.
We also offer fixed-price private emergency appointments here at the practice, in which case please give us a call or contact us here

Your responsibilities:
We require 24 hours’ notice for cancelling an appointment.  Missing appointments wastes time and resources which are needed for other patients. If you cancel with less than 24 hours’ notice or miss an appointment on more than two occasions, then we may no longer be able to complete or offer NHS treatment in the future.  We will of course take any special circumstances into account.  We may still be able to offer private dental care but will require a non-refundable deposit.
We reserve the right to charge a fee for missed private/Denplan appointments.

If you have not filled in a medical history form in the past 6 months, please arrive early enough to allow time to complete a new one prior to your appointment.